The Pembroke Water Works Annual Consumer Confidence Report is now available and can be found on the Town of Pembroke website under the Water Works Department at: https://www.pembroke-nh.com/sites/g/files/vyhlif4861/f/uploads/2021_ccr.pdf

If you would prefer to have a paper copy, we have them at our office.

346 Pembroke St., Pembroke, NH Mon-Thurs 8:00-4:00 603-485-3362

******WATER RATE INCREASES******

EFFECTIVE WITH THE BILLING OF APRIL 2022

Usage cost will increase from $1.90 to $2.00 per thousand gallons of water used

Unit fee will increase from $25.00 to $26.00 per unit, per quarter

Late Penalty will remain at $10.00 per quarter

Irrigation and Second Meters will now be charged a yearly Permit fee of $25.00

We now offer E-Billing (receive your bill through e-mail) and On-line payments (there is a fee for this charged by Softelpay-who processes the payment).

Please note: You can still get your bills e-mailed to you even if you do not want to pay your bill on-line. We still accept debit/credit card payments over the phone and at the office.

EFFECTIVE AUGUST 1, 2021

ALL CREDIT/DEBIT CARDS

Will Be Processed Through SoftTelPay

SoftTelPay does charge a Convenience Fee ---- These Fees are not charged by Pembroke Water Works

Payment Amount Current Convenience Fee

Up To $30.00 $1.95

$30.01-$60.00 $2.95

$60.01-$90.00 $3.95

$90.01-$120.00 $4.95

$120.01-$150.00 $5.95

$150.01-$180.00 $6.95

$180.01-210.00 $7.95

$210.01 and above 4% of payment amount

PAYMENTS BY CHECK OR CASH ARE STILL ACCEPTED BY MAIL OR IN PERSON OR DROPPED OFF IN OUR LOCKED DROP BOX NEXT TO THE OFFICE DOOR.